Oh No! My Best Customer is Leaving!!!!
There is that day when your contact at a big customer tells you that they are leaving. When I was younger my heart would stop, I would get depressed, etc. No longer. Over the years I have found that if you follow up and you have been doing a good job that the person that comes in new usually needs you to help them. Secondly, you actually might get more work because that good contact goes on and convinces their new workplace to use your shop as well.
Gretta Kohler was working at a design firm in Winston-Salem and was my contact for lots of work including the cool shirt and package for Hanes Beefy that you see above. She was great to work with and I was so sad to hear she was leaving that work and going to work at Wake Forest University. My apprehension was off target. We still do Hanes work and now we work for Wake Forest as well. If you do good work and care about your customers it tends to work out, despite our insecurities.
…and Gretta still oversees good work, here are some recent examples: