Let’s Chat. A Unique Interface with Customers

Spin Ink Screen Printing has a unique approach to sales. If you get on their website, a chat window opens up. The four of them on the sales team take turns answering customer inquiries this way.

Owner Jon Weizman said he was on a utility site with a chat function and got the idea to try it for his business Spin Ink in the Toronto, Canada area. He added the chat function to his website, then immediately he got a good 2000 piece order. He was hooked.

He says he spends about 30 minutes a night. I first thought that I would not want that tether to my business, but then realized that I am often answering emails, texts, and Facebook messages and this is no different and in some ways more direct.

 

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