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Customer Service: What the Hell Do You Want!!!

How difficult can it be to answer the phone? Apparently for some people, very difficult. I called an old established business today, searching for garments for a large beverage company customer. The person answering the phone made me feel like I was bothering both her and the company. That is a great way to make…

TBT: How I Got Into Screenprinting

It isn’t often that our first commercial screenprinting jobs are documented. Usually we get into this business in a sort sideways move. We help somebody out or make shirts for ourselves and never really think it will turn into a business. Somehow lo and behold eventually we end up finding ourselves in the business. I…